Delivery Order Fulfillment
Questions you many have on the day of the delivery
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I need to sign any documents upon delivery?
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Is it possible to change the furniture or appliance that I'm renting during the subscription period?
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What is the process for scheduling a pick-up of the furniture or appliances at the end of the rental period?
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How do I contact customer support if I have questions or concerns?
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How do I initiate a return?
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What is the process for reporting damages?
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What if there is damage to the furniture or appliances during delivery?
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How long does installation usually take?
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Is there any additional cost for installation services?
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Will the delivery team help with the installation of appliances?
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Can I reschedule the delivery if I'm not available at the specified time?
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Do I need to be present to receive the delivery?
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Will I receive a call before the delivery is made?
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What time will the delivery arrive?
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Are there any hidden charges or fees that I should be aware of?
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Can I request for the delivery team to remove any packaging or debris after setting up the furniture or appliance?
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Can I receive assistance with setting up or assembling the furniture or appliance if required?
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Can I track the delivery status of my order through a mobile app or website?
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Can I request that the delivery team bring the furniture or appliance to a specific location within my home or office?
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What do I do if the delivery team arrives but I am not able to accept the delivery?
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Can I track the delivery of my order online?
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How do I report any issues or concerns with the delivery?
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Is there a contact number or email I can use to reach customer service regarding delivery?
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Will I receive a confirmation once the furniture or appliance has been delivered?
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Can I inspect the furniture or appliance before accepting the delivery?
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What happens if the furniture or appliance is damaged during delivery?