Pickup & Returns

• Can I receive a confirmation or receipt of the pickup for my records?
• How will I know that the rental furniture or appliance has been successfully picked up?
• Is it necessary for me to be present during the pickup of my rental furniture or appliance?
• Will the delivery team disassemble or remove any assembly required furniture before pickup?
• What happens if the rental furniture or appliance is not ready for pickup on the scheduled pickup date?
• How do I prepare the rental furniture or appliance for pickup?

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Billing & Invoices

• How will I know if my rental subscription payment was received and processed?
• Can I receive a credit or refund if I return the rental furniture or appliance in good condition before the end of the rental period?
• What happens if my rental furniture or appliance requires repair or replacement during the rental period?
• Is there a late fee if I make a payment after the due date?
• How do I dispute a charge on my rental subscription payment?
• Can I receive a refund or credit if the rental furniture or appliance is not delivered on the agreed-upon delivery date?

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Product related concerns

• How do I request for a service technician to visit and repair the appliance in case of issues during the rental period?
• How do I request repairs or replacement of the furniture or appliance in case of damage or malfunction?
• What happens if the furniture or appliance breaks or stops working during the rental period?
• What should I do if I notice any damage or defects in the furniture or appliance after the delivery team has left?
• How do I return or exchange the furniture or appliance if I'm not satisfied with it after delivery?

KYC

• Can I track the status of my KYC process online?
• What is the timeline for completing the KYC process after placing an order?
• Can I complete the KYC process before placing an order?
• What is the process for resubmitting KYC documents if there is an issue?
• Will I be notified if there are any issues with my KYC documents?
• Can I complete the KYC process online or do I need to visit a physical location?

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Order Scheduling

• Is it possible to reschedule the pickup of the furniture or appliance at the end of the rental period if required?
• Is there a way to reschedule the delivery for a specific time of day or week that suits me better?
• Are there any instructions or guidelines for receiving the delivery?
• Will the delivery team install or set up the furniture or appliance?
• Can I reschedule my delivery if I won't be available on the scheduled delivery date?
• Is there a possibility of delayed delivery and if so, how will I be notified?

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Delivery Order Fulfillment

• Are there any hidden charges or fees that I should be aware of?
• Can I request for the delivery team to remove any packaging or debris after setting up the furniture or appliance?
• Can I receive assistance with setting up or assembling the furniture or appliance if required?
• Can I track the delivery status of my order through a mobile app or website?
• Can I request that the delivery team bring the furniture or appliance to a specific location within my home or office?
• What do I do if the delivery team arrives but I am not able to accept the delivery?

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Onboarding

• What should I do if I need to return the furniture due to relocation?
• Can I extend my rental period (renew) if I relocate?
• Can I extend my rental period (renew) if I relocate?
• Can I make changes to my delivery address before relocating?
• Can I make changes to my delivery address after relocating?
• Can I move the rented furniture to a different city?

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