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Rent Furniture
Pickup & Returns
Renewals
Billing & Invoices
Product related concerns
KYC
Order Scheduling
Delivery Order Fulfillment
Onboarding
Pickup & Returns
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Can I request for a pickup before the end of my rental subscription period?
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How will I know if any charges or fees are incurred due to damages or missing parts during pickup or return?
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Is there any additional cost for the pick-up service?
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Can I request for a pickup outside of the rental company's normal service area?
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What is the process for rescheduling a pickup if I need to change the pickup date or time?
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Can I receive a confirmation or receipt that the rental furniture or appliance has been picked up and received by the rental company?
Renewals
Billing & Invoices
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How does No Cost EMI work?
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What is No Cost EMI?
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How will I know if my rental subscription payment was received and processed?
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Can I receive a credit or refund if I return the rental furniture or appliance in good condition before the end of the rental period?
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What happens if my rental furniture or appliance requires repair or replacement during the rental period?
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Is there a late fee if I make a payment after the due date?
Product related concerns
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Can I put my rental subscription on hold if I need to temporarily vacate the rental property?
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Is it possible to extend my rental subscription if I need more time before the pickup of the rental furniture or appliance?
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How do I request for a service technician to visit and repair the appliance in case of issues during the rental period?
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How do I request repairs or replacement of the furniture or appliance in case of damage or malfunction?
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What happens if the furniture or appliance breaks or stops working during the rental period?
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What should I do if I notice any damage or defects in the furniture or appliance after the delivery team has left?
KYC
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Can I track the status of my KYC process online?
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What is the timeline for completing the KYC process after placing an order?
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Can I complete the KYC process before placing an order?
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What is the process for resubmitting KYC documents if there is an issue?
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Will I be notified if there are any issues with my KYC documents?
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Can I complete the KYC process online or do I need to visit a physical location?
Order Scheduling
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Is it possible to reschedule the pickup of the furniture or appliance at the end of the rental period if required?
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Is there a way to reschedule the delivery for a specific time of day or week that suits me better?
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Are there any instructions or guidelines for receiving the delivery?
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Will the delivery team install or set up the furniture or appliance?
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Can I reschedule my delivery if I won't be available on the scheduled delivery date?
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Is there a possibility of delayed delivery and if so, how will I be notified?
Delivery Order Fulfillment
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I need to sign any documents upon delivery?
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Is it possible to change the furniture or appliance that I'm renting during the subscription period?
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What is the process for scheduling a pick-up of the furniture or appliances at the end of the rental period?
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How do I contact customer support if I have questions or concerns?
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How do I initiate a return?
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What is the process for reporting damages?
Onboarding
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What should I do if I need to return the furniture due to relocation?
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Can I extend my rental period (renew) if I relocate?
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Can I extend my rental period (renew) if I relocate?
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Can I make changes to my delivery address before relocating?
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Can I make changes to my delivery address after relocating?
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Can I move the rented furniture to a different city?