Pickup & Returns

• Can I request for a pickup before the end of my rental subscription period?
• How will I know if any charges or fees are incurred due to damages or missing parts during pickup or return?
• Is there any additional cost for the pick-up service?
• Can I request for a pickup outside of the rental company's normal service area?
• What is the process for rescheduling a pickup if I need to change the pickup date or time?
• Can I receive a confirmation or receipt that the rental furniture or appliance has been picked up and received by the rental company?

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Renewals

• What if I need to extend the rental period beyond the original agreement?
• How do I extend or renew my rental subscription?

Billing & Invoices

• How does No Cost EMI work?
• What is No Cost EMI?
• How will I know if my rental subscription payment was received and processed?
• Can I receive a credit or refund if I return the rental furniture or appliance in good condition before the end of the rental period?
• What happens if my rental furniture or appliance requires repair or replacement during the rental period?
• Is there a late fee if I make a payment after the due date?

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Product related concerns

• Can I put my rental subscription on hold if I need to temporarily vacate the rental property?
• Is it possible to extend my rental subscription if I need more time before the pickup of the rental furniture or appliance?
• How do I request for a service technician to visit and repair the appliance in case of issues during the rental period?
• How do I request repairs or replacement of the furniture or appliance in case of damage or malfunction?
• What happens if the furniture or appliance breaks or stops working during the rental period?
• What should I do if I notice any damage or defects in the furniture or appliance after the delivery team has left?

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KYC

• Can I track the status of my KYC process online?
• What is the timeline for completing the KYC process after placing an order?
• Can I complete the KYC process before placing an order?
• What is the process for resubmitting KYC documents if there is an issue?
• Will I be notified if there are any issues with my KYC documents?
• Can I complete the KYC process online or do I need to visit a physical location?

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Order Scheduling

• Is it possible to reschedule the pickup of the furniture or appliance at the end of the rental period if required?
• Is there a way to reschedule the delivery for a specific time of day or week that suits me better?
• Are there any instructions or guidelines for receiving the delivery?
• Will the delivery team install or set up the furniture or appliance?
• Can I reschedule my delivery if I won't be available on the scheduled delivery date?
• Is there a possibility of delayed delivery and if so, how will I be notified?

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Delivery Order Fulfillment

• I need to sign any documents upon delivery?
• Is it possible to change the furniture or appliance that I'm renting during the subscription period?
• What is the process for scheduling a pick-up of the furniture or appliances at the end of the rental period?
• How do I contact customer support if I have questions or concerns?
• How do I initiate a return?
• What is the process for reporting damages?

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Onboarding

• What should I do if I need to return the furniture due to relocation?
• Can I extend my rental period (renew) if I relocate?
• Can I extend my rental period (renew) if I relocate?
• Can I make changes to my delivery address before relocating?
• Can I make changes to my delivery address after relocating?
• Can I move the rented furniture to a different city?

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