We are sorry to hear this. You can now raise a service/repair request through the Furlenco App.
If you are on the Furlenco app and logged in to your account, the section - Repair & Services will appear right on the home page. Just click on the section and follow the steps.
Or Go to
Account > My subscription > Select the package > Repair & Services > Update the reason and images
Our team will check and process the request at the earliest.