We value our customers' satisfaction and aim to provide the best possible experience with our products and services. In a rare event if you encounter any service deficiencies or equipment malfunctions, we encourage you to reach out to our support team at services@furlenco.com. Our team of experts will verify the issue and schedule a service or replacement as required. We assure you that you will not be charged for the days that you were unable to use the appliance or furniture.