We understand how important timely delivery is to our customers, and we take our promise to you very seriously. However, in the rare event that we are delayed on the promised delivery date, we want to assure you that we have a solution in place to make things right.
If this happens, we will start the billing only when we deliver the ordered items, so you won't be charged until you receive your order. Rest assured that our team works hard to provide accurate and carefully calculated delivery estimates for each product listed on our app and website. However, we do acknowledge that unforeseen circumstances can occur, which may lead to delivery delays.
In such a scenario, we kindly request your patience and understanding, and we want to reassure you that all delays will be treated as a top priority by our systems.