At Furlenco, we are committed to providing our customers with high-quality rental furniture and appliances, and we understand that there may be occasions where a replacement is necessary due to damage or malfunction.
To ensure that we can process replacement requests in a timely and efficient manner, we kindly request that all such requests be made through our app or by sending an email to firstname.lastname@example.org. Our team of designated product experts will work closely with you to determine the best course of correction and resolve the concern through service or replacement, subject to approval.
We aim to resolve all such requests within 7 days, subject to availability of slots. However, in certain cases, it may take longer if there are any component, part or stock unavailability issues. If this is the case, we will execute the necessary course of action as soon as the required components or stocks become available.
If you have any questions or concerns regarding our replacement process, please do not hesitate to contact our customer support team via the app or email. We are always here to help and support you in any way we can.